SAAS Service Agreement
This SaaS Service Agreement (“Agreement”) is effective from the Effective Date between Kiddom Inc., doing business as Kiddom, with a place of business at P.O. Box 882071, San Francisco CA 94188 (“Company”), and the Customer listed above (“Customer”).
Terms and Conditions
1. SERVICES AND SUPPORT
1.1. Services. Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services for the Term, such Services are as defined in the order form executed between the Company and Customer (“Order Form”). If not for the Company’s provision of such Services, the Customer would otherwise use its own employees. If any of the Services include professional development services, such professional development services shall only be provided by the Company and may only be used by the Customer for the period as specified in the Order Form. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Company account. Company reserves the right to refuse registration of or cancel passwords it deems inappropriate.
1.2. Authorized Users. Customer agrees that only teachers and staff members who are current employees of the Customer’s institution (“Authorized Users”) may use the Services on the institution’s behalf. Authorized Users will also include students of the Customer’s institution and their parents or guardians, where applicable. Upon termination of a teacher or other staff member’s employment with the institution or cessation of membership of a student to the Customer’s institution and their parent or guardian (if applicable), such individual must return and cease using all login details and student access he or she has in his or her possession. If at any time Customer learns a user of the Services claims to be affiliated with Customer’s institution who is not, in fact, affiliated with Customer’s institution, Customer will notify Company immediately and Customer shall use its best endeavors to ensure such users immediately case to use the Services.
1.3. Access and Use. Subject to and conditioned on Customer’s and its Authorized Users’ compliance with the terms and conditions of this Agreement and payment of the Fees, Company hereby grants Customer a non-exclusive, non- transferable right to access and use the Services during the Term, solely for use by Authorized Users in accordance with the terms and conditions herein. Such use is limited to Customer’s internal use.
1.4. Support. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with Company’s standard practice.
2. RESTRICTIONS AND RESPONSIBILITIES
2.1. Software Use. Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels.
2.2. Responsibilities. Customer represents and warrants that Customer is acting on behalf of (or has permission from) Customer’s institution to enter into this Agreement and to use the Services for the Customer’s institution. Customer further understands and acknowledges that the Children’s Online Privacy Protection Act (“COPPA”) prohibits online service providers from knowingly collecting personally identifiable information from children under 13 years of age without clear, verifiable parental consent. Customer represents and warrants that it has the authority to provide consent on behalf of parents, for Company to collect student information for the purpose of providing the Services to Customer as described in this Agreement before allowing children under 13 to access the Services. Customer also hereby represents that it has read and agrees with Kiddom’s privacy practices provided under its platform Privacy Notice (accessible here). Company recommends that Customer provides appropriate disclosures to students and parents regarding Customer’s use of service providers such as Company, and that it provides a copy of Company’s platform Privacy Notice to parents and guardians. Customer accordingly agrees that children under the age of 13 may not use the Services in any way unless Customer has obtained verifiable parental consent from the child’s parent or legal guardian. In the event the Customer is in breach of this Section 2.2, the Company may in its sole discretion immediately suspend Services or terminate this Agreement or any Order Form.
2.3 Security and Unauthorized Use. Company represents that it has implemented and maintains reasonable security procedures and practices appropriate to the nature of information it collects to protect such information from unauthorized access, destruction, use, modification, or disclosure. Company will notify Customer if it determines that it can no longer meet its obligations under applicable law. Upon the Company’s notice to the Customer that it can no longer meet its obligations under applicable law, Customer may take reasonable and appropriate steps to stop and remediate unauthorized use of Customer Data and Education Records as further defined herein. The Company will not process Customer Data nor Education records outside of the direct business relationship with the Customer, nor will Company combine such data with data it receives from other customers.
2.4. Audit Rights. Company will make all information reasonably necessary to demonstrate compliance with this Agreement available to Customer and allow for and contribute to audits, including inspections conducted by Customer or Customer’s auditor, in order to assess compliance with this Agreement provided that Customer will not exercise this right more than once per calendar year unless Customer has reasonable grounds to suspect non-compliance with the Agreement.
2.5. Verifiable Customer Employee, Parent, or Student Rights Requests. Customer employees, parents, and students are afforded certain rights under applicable regulations such as the California Consumer Protection Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”), COPPA, and FERPA (the latter two defined elsewhere herein). To the extent Customer is unable to independently address, through access to the Services, a verified Customer employee, parent, or student rights request made pursuant to one of the referenced regulations, then upon Customer’s written request, Company will provide reasonable assistance to Customer to respond to any verified Customer employee, parent, or student rights request relating to the processing of personal data or Education Records under this Agreement. The Customer will reimburse Company for the commercially reasonable costs arising from this assistance. If a such a verified Customer employee, parent, or student rights request or other communication regarding the processing of personal data and Education Records under the Agreement is made directly to Company, Company will promptly inform Customer and will advise the Customer employee, parent, or student to submit their request directly to Customer. The Customer will be solely responsible for responding substantively to any such customer employee, parent, or student requests or communications involving the processing of relevant personal data or Education Records.
2.6. Sub-Contractors. Customer agrees that Company may engage sub-contractors to process personal data on Customer’s behalf. Some sub-contractors will apply to Customer by default, and some sub-contractors will apply only if Customer opts-in. Company has currently appointed, as sub-contractors, the third parties and Company affiliates listed at [kiddomexamplewebpageurl.co]. Customer may subscribe to receive notifications by email if Company adds or replaces any sub-contractors by completing the form available at [kiddomexamplewebpageurl.co]. If Customer opts-in to receive such email, Company will notify Customer at least 30 days prior to any such change. Where Company engages sub-contractors, Company will impose data protection terms on the sub-contractors that provide at least the same level of protection for personal data as those in this Agreement, to the extent applicable to the nature of the services provided by such sub-contractors. Company will remain responsible for each sub-contractor’s compliance with the obligations of this Agreement and for any acts or omissions of such sub-contractor that causes us to breach any of our obligations under this Agreement.
2.7. Services Use. Customer represents, covenants, and warrants that Customer will use the Services only in compliance with Company’s standard published policies then in effect (the “Policy”) and will not contribute any content or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; (ii) violates any law, statute, ordinance or regulation or which would render Company in violation of any applicable laws or regulations, including without limitation COPPA and the Family Educational Rights and Privacy Act (“FERPA”); (iii) is harmful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (iv) jeopardizes the security of Customer’s account in any way, such as allowing users who are not Authorized Users to access to Customer’s account or password. Company reserves the right to remove any content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if Company is concerned that Customer may have breached the immediately preceding sentence), or for no reason at all. Customer, not Company, remains solely responsible for all content that Customer uploads, posts, emails, transmits, or otherwise disseminates using, or in connection with, the Services, and Customer warrants that Customer possesses all rights necessary to provide such content to Company and to grant Company the rights to use such information in connection with the Services and as otherwise provided herein. Customer retains direct control over the use and maintenance of all Education Records, as defined herein, disclosed to, created by, or otherwise in Company’s possession.
2.8. Export. Further, Customer may not remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
2.9. Access. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.
3. CONFIDENTIALITY; PROPRIETARY RIGHTS
3.1 Confidential Information. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Company includes non- public information regarding features, functionality and performance of the Services. Proprietary Information of Customer includes non-public data (excluding data subject to COPPA or FERPA) provided by Customer to Company to enable the provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law, rule, regulatory body or authority, court or tribunal or (f) is disclosed with the consent of the Receiving Party.
3.2 Education Records. Certain information and records that Customer may provide to and/or Company may create that are: 1) directly related to a student; and 2) maintained by Customer or by Company on behalf of Customer (“Education Record”) are protected information and records under FERPA. FERPA prohibits schools from sharing Education Records without the consent of the student and/or the student’s parent unless the recipient of such Education Records meets an applicable exception under FERPA. Company provides the Services to Customer under the school official exception of FERPA, 34 CFR Part 99.31(a)(1), but regardless of whether such exception applies, Company endeavors to ensure that Customer has obtained any parental consent required prior to disclosing Education Records with Company. Thus, Customer hereby represents that the Customer’s school or school district has obtained all necessary consents from parents or guardians or other appropriate individuals to share such Education Records with Company, in each case, solely to enable Company’s operation and provision of the Services. Company is expressly prohibited from redisclosing Education Records or a student’s personally identifiable information (“PII”) derived from Education Records to another party absent appropriate and requisite parental consent to do so. Company represents that student PII and Education Records disclosed to and created by it will only be used for purposes related to Company’s provision of the Services as described under Company’s platform Privacy Notice (accessible here).
3.3 Customer Data. Customer shall own all right, title and interest in and to the Customer Data (as defined in Section 3.1). Company shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with support and Implementation Services, and (c) all intellectual property rights related to any of the foregoing. Nothing in this Agreement shall be construed as vesting in favor of the Customer or any other person, any right of ownership or other right in intellectual property held by the Company.
3.4 Company’s Rights to Use Data. Notwithstanding anything to the contrary, Company shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. Should Company redisclose de-identified information derived from Education Records, the recipient of such de-identified information will be obligated by written agreement to not re-identify, or attempt to re-identify such information. No rights or licenses are granted except as expressly set forth herein. Customer discloses Customer Data and Education Records to Company solely for: (i) valid business purposes; and (ii) to enable Company to perform the Services under the Agreement. Company shall not: (i) sell or share Customer Data or Education Records; (ii) retain, use, or disclose Customer Data or Education Records for a commercial purpose other than providing the Services specified in the Agreement or as otherwise permitted by applicable law; nor (iii) retain, use, or disclose Customer Data and Education Records except where permitted under the Agreement between Customer and Company. Company certifies that it understands these restrictions and will comply with them. Company will not knowingly retain student PII beyond the time period required to support the Customer-authorized educational purposes. Company will regularly conduct audits and return to Customer or securely delete all Customer Data and related Education Records that pertain to students that no longer attend school with the Customer, or upon the Customer’s instruction when such Customer Data and related Education Records no longer support the Customer-authorized educational purposes.
3.6. Copyright. Digital Millennium Copyright Act (“DMCA”) Compliance: Company respects the rights of copyright owners and expects its users to do the same. Therefore, as required by this Agreement, infringing content may not be submitted to the Service or used in, whole or in part, in any user content. If Customer uploads user content that contains any copyrighted work, including literary works, visual works, musical works, sound recordings, audiovisual works, or other work or any combination of the foregoing, then Customer must be the owner of such works or have all required rights, licenses, consents, and permissions to use such works on the Service and grant the rights granted herein. In addition to being grounds for removal of Customer’s user content, termination of Customer’s account, and any other remedy Company may have against Customer, Customer’s failure to own or obtain such rights may subject Customer to civil and/or criminal liability, the damages for which can be significant.
4. PAYMENT OF FEES
4.1. Fees. Customer will pay Company the then applicable fees described in the Order Form for the Services in accordance with the terms therein (the “Fees”). In addition to any other termination rights under this Agreement, upon seven days’ written notice to Customer, Company may terminate the Service if Customer fails to pay Fees by date due for payment. If Customer’s use of the Services exceeds the Service Capacity set forth on the Order Form or otherwise requires the payment of additional fees (per the terms of this Agreement or in the Order Form), Customer shall be billed for such usage and Customer agrees to pay the additional fees in the manner provided herein. Company reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Term or the end of the current renewal period, upon thirty (30) days prior notice to Customer (which may be sent by email). If Customer believes that Company has billed Customer incorrectly, Customer must contact Company no later than 30 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. If no such contact is received within the foregoing timeframe, the relevant bill shall be deemed to be accepted by the Customer and shall be final and binding and paid in full. Inquiries should be directed to Company’s customer support department.
4.2. Invoicing. Company may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Company thirty (30) days after the mailing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service.
4.3. Taxes. Customer shall be responsible for all taxes associated with Services other than U.S. taxes based on Company’s net income.
5. TERM AND TERMINATION
5.1. Term. The start date of this Agreement shall commence on the specified start date as set out in the Order Form, provided that if no specified state date is detailed in the Order Form, the start date shall be the date of the Order Form (either being an “Effective Date”) and shall continue for one year from such Effective Date (“Term”). In the event there is no date in the Order Form, then this Agreement shall commence on July 1 of the year in which this Agreement is executed (also an “Effective Date”) and shall continue until June 30 of the next year (also a “Term”). The Term shall be automatically renewed for additional periods of the same duration (collectively, the renewed periods shall be a “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current term. Notwithstanding any provision to the contrary, this Agreement shall also apply to any period in which professional development services are used by the Customer.
5.2. Termination. In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement. Customer will pay in full for the Services up to and including the last day on which the Services are provided. Upon any termination or expiration of the Term, Company will make all Customer Data and related Education Records available to Customer for electronic retrieval for a period of thirty (30) days, and thereafter Company will securely delete Customer Data and related Education Records. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
6. WARRANTY AND DISCLAIMER
Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the services which are required prior to the commencement of the actual Services (“Implementation Services”) in a professional and workmanlike manner. Services may be temporarily unavailable for and Company shall not be liable for failure to perform any of its obligations, including the provision of Services for any scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of any other causes or circumstances beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. HOWEVER, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
7.1. Customer Indemnity. Customer hereby agrees to indemnify and hold harmless Company against any damages, losses, costs, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action (directly or indirectly) that arises from an alleged or actual violation of Sections 1, 2 and 3 or otherwise from Customer’s use of Services. Although Company has no obligation to monitor Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the terms of this Agreement.
7.2 Company Indemnification. Company shall hold Customer harmless from liability to third parties resulting from the direct infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Company is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Company will not be responsible for any settlement it does not approve in writing. The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by Company, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery by Company, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not strictly in accordance with this Agreement. If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Company to be infringing, Company may, at its sole option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.
7.3 Indemnification Procedure. Each party shall promptly notify the other party in writing of any action or claim for which such party believes it is entitled to be indemnified pursuant to Section 7.1 or Section 7.2, as the case may be. The party seeking indemnification (the “Indemnitee“) shall cooperate with the other party (the “Indemnitor“) at the Indemnitor’s sole cost and expense. The Indemnitor shall promptly assume control of the defense and shall in its discretion, employ counsel of its choice to handle and defend the same, at the Indemnitor’s sole cost and expense. The Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing and cost. The Indemnitor shall not settle any action or claim on any terms or in any manner that adversely affects the rights of any Indemnitee without the Indemnitee’s prior written consent, which shall not be unreasonably withheld or delayed. If the Indemnitor fails or refuses to assume control of the defense of such action or claim, the Indemnitee shall have the right, but no obligation, to defend against such action or claim, including settling such action or claim after giving notice to the Indemnitor, in each case in such manner and on such terms as the Indemnitee may deem appropriate and all such costs and expense incurred therewith, shall be borne by the Indemnitor. The Indemnitee’s failure to perform any obligations under this Section 7.3 will not relieve the Indemnitor of its obligations under this Section 7.3, except to the extent that the Indemnitor can demonstrate that it has been materially prejudiced as a result of such failure.
8. LIMITATION OF LIABILITY
NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE EXTENT PERMITTED BY LAW, EXCEPT FOR BODILY INJURY OF A PERSON, COMPANY AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES, THE COMPANY SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS DIRECTLY OR INDIRECTLY RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, LAW OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND COMPANY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE VALUE OF THREE MONTHS OF FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES UNDER THIS AGREEMENT DURING THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. DISPUTE RESOLUTION
9.1. Arbitration. In the interest of resolving disputes between Customer and Company in the most expedient and cost-effective manner, Customer and Company agree that any and all disputes arising in connection with this Agreement shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Company and Customer’s agreement to arbitrate disputes includes but is not limited to all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of this Agreement. Customer understands and agrees that, by entering into this Agreement, Customer and Company are each waiving the right to a trial by jury or to participate in a class action.
9.2. Other Remedies. Notwithstanding subsection 9.1, Customer and Company both agree that nothing herein shall be deemed to waive, preclude, or otherwise limit either party’s right to (i) bring an individual action in small claims court, (ii) pursue enforcement actions through applicable federal, state, or local agencies where such actions are available, (iii) seek injunctive relief in a court of law, or (iv) to file suit in a court of law to address intellectual property infringement claims.
9.3 AAA Arbitration. Any arbitration between Customer and Company will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules“) of the American Arbitration Association (“AAA“), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org by calling the AAA at 1-800-778-7879, or by contacting Company.
9.4. Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail or Federal Express (signature required), or in the event that we do not have a physical address on file for Customer, by electronic mail (“Notice“). Company’s address for Notice is: Kiddom Corp., 330 Levin Avenue, Mountain View, CA 94040, United States of America. The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand“). Company agrees to use good faith efforts to resolve the claim directly, but If we do not reach an agreement to do so within 30 days after the Notice is received, Customer or Company may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Customer or Company shall not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any; provided that if our dispute is finally resolved through arbitration in Customer’s favor, Company shall pay Customer the greater of (i) the amount awarded by the arbitrator, if any, and (ii) the greatest amount offered by Company in settlement of the dispute prior to the arbitrator’s award
9.5. No Class Actions. Customer and company agree that each may bring claims against the other only in Customer or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Furthermore, unless both Customer and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
9.6 Modifications. In the event that Company makes any future change to this arbitration provision (other than a change to the Company’s address for Notice), Customer may reject any such change by sending Company written notice within 30 days of the change to Company’s address for Notice, in which case Customer’s account with Company shall be immediately terminated and this arbitration provision, as in effect immediately prior to the amendments Customer rejects shall survive.
9.7 Governing Law. This Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions.
9.8. Enforceability. If only Subsection 9.6 of this Section 9 or the entirety of this Section 9 is found to be unenforceable, then the entirety of this Section shall be null and void and, in such case, the parties agree that the exclusive jurisdiction and venue described Section 9.3 shall govern any action arising out of or related to this Agreement.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by Customer except with Company’s prior written consent. Company may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers, amendments and modifications to this Agreement or an Order Form must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e- mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be incorporated into every executed Order Form. To the extent of any inconsistency between the Order Form and this Agreement, the terms of the Agreement shall prevail. In the event an ambiguity or question of intent or interpretation arises, this Agreement shall be construed as if drafted jointly by the parties and no presumption or burden of proof shall arise favoring or disfavoring any person by virtue of the authorship of any provision of this Agreement.